CRM Training Survey

1. Was the session scheduled timeously and suitable to your needs? Yes

2. Were the training objectives for each topic clearly identified and followed? Yes

3. How did you experience the speed or rate at which the training was presented? Excellent

4. How knowledgeable was the trainer on the subject matter? Excellent

5. How did the trainer handle any questions that were asked? Excellent

6. After this session, do you feel confidently equipped with the necessary skill to use the program/software? Yes

7. How do you rate the training overall? Excellent

8. What aspects of the training do you feel can be improved? N/A

9. Has a follow-up training session been scheduled? Yes

10. Did the course content/training meet your expectations? Yes

Program Survey

1. Is the Cloud Property Solutions program easy to access? 10/10

2. How comfortable are you with navigating around in our software? 10/10

3. Do you find it easy to publish and remove your listings from portals? 10/10

4. Do you find the loading times of the CRM to be good or bad? 8/10

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? Yes

Support Survey

1. Do you get a response to your queries timeously? 10/10

2. Do our Support Consultants provide comprehensive instructions / answers to your queries? 10/10

3. Are you aware that there are manuals for all the different screens in Cloud Property Solutions? No

4. Do you find the support members level of service professional? Yes

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? 10/10

6. Overall, are you satisfied with the level of service that you are receiving from Cloud Property Solutions? Yes

Rentals Training

1. Was the session scheduled timeously and suitable to your needs? Yes

2. Were the training objectives for each topic clearly identified and followed? Yes

3. How did you experience the speed or rate at which the training was presented? Good

4. How knowledgeable was the trainer on the subject matter? Good

5. How did the trainer handle any questions that were asked? Good

6. After this session, do you feel confidently equipped with the necessary skill to use the program/software? Yes

7. How do you rate the training overall? Good

8. What aspects of the training do you feel can be improved? N/A

9. Did the course content/training meet your expectations? Yes

Rentals Training

1. Was the session scheduled timeously and suitable to your needs? Yes

2. Were the training objectives for each topic clearly identified and followed? Yes

3. How did you experience the speed or rate at which the training was presented? Very Good

4. How knowledgeable was the trainer on the subject matter? Very Good

5. How did the trainer handle any questions that were asked? Very Good

6. After this session, do you feel confidently equipped with the necessary skill to use the program/software? Yes

7. How do you rate the training overall? Very Good

8. What aspects of the training do you feel can be improved? N/A

9. Did the course content/training meet your expectations? Yes

10. Did the course content/training meet your expectations? Yes

Program Survey

1. Is the Cloud Property Solutions program easy to access? 10

2. How comfortable are you with navigating around in our software? 10

3. Do you find it easy to publish and remove your listings from portals? 10

4. Do you find the loading times of the CRM to be good or bad? 10

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? Yes

6. Is there anything you want us to add/improve in the program? No

Support Survey

1. Do you get a response to your queries timeously? 10

2. Do our Support Consultants provide comprehensive instructions / answers to your queries? 10

3. Are you aware that there are manuals for all the different screens in Cloud Property Solutions? Yes

4. Do you find the support members level of service professional? Yes

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? 10

6. Overall, are you satisfied with the level of service that you are receiving from Cloud Property Solutions? Yes

Program Survey

1. Is the Cloud Property Solutions program easy to access? 10/10

2. How comfortable are you with navigating around in our software? 10/10

3. Do you find it easy to publish and remove your listings from portals? 10/10

4. Do you find the loading times of the CRM to be good or bad? 10/10

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? Yes

Support Survey

1. Do you get a response to your queries timeously? 10/10

2. Do our Support Consultants provide comprehensive instructions / answers to your queries? 10/10

3. Are you aware that there are manuals for all the different screens in Cloud Property Solutions? Yes

4. Do you find the support members level of service professional? Yes

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? 10/10

6. Overall, are you satisfied with the level of service that you are receiving from Cloud Property Solutions? Yes

Program Survey

1. Is the FinTrac program easy to access? 10/10

2. How comfortable are you with navigating around in our software? 10/10

3. Do you find the FinTrac processing (Invoice, Purchase Notes, Cashbook and Journals) easy to use? 10/10

4. Are the Communication functions (Email, SMS and Notes) easy to use? 10/10

5. Based on your experience with FinTrac, would you recommend our software to friends / colleagues? Yes

6. Is there anything you want us to add/improve in the program? No

Support Survey

1. Do you get a response to your queries timeously? 10/10

2. Do our Support Consultants provide comprehensive instructions / answers to your queries? 10/10

3. Are you aware that there are manuals for all the different screens in FinTrac? Yes

4. Do you consult the manuals before contacting the FinTrac Support Consultants? Yes

5. Do you find the Help Manuals helpful? 10/10

6. Overall, are you satisfied with the level of service that you are receiving from FinTrac? Yes

“We started making use of Datatrac’s services (now known as Cloud Property Solutions) some years ago when they began providing us with a server-based Rental Management system. We were so impressed by their elevated service standard and the solid support that they provided us with, that we in time broadened their service base to our company to include both the Fintrac cloud-based on-line Rental Management and Financial Accounting packages as well as the Property Solutions Online Sales and Rental Marketing system.

I readily recommend Cloud Property Solutions to any Realtor/ Rental Agency/ Managing Agency who wishes to apply a holistic cloud-based management/ financial management as well as a marketing system. Their support is excellent and since they were able to customise their product/s to suit our unique requirements, I cannot remember how we ever got along without them.”

“We have been clients of the DataTrac Group (now known as Cloud Property Solutions) for many years during which time our use of their extensive range of services has grown considerably and today, covers:

• • Domain hosting and email services
• • Property Solutions Online (database management and CRM for our sales and rentals marketing, residential and commercial)
• • Responsive website designing
• • Data feeds to the key portals
• • Financial accounting and rentals management using FinTrac cloud accounting

There are many reasons why we recommend Cloud Property Solutions including them being highly professional, personable, easy to get hold of and quick to respond to any queries that we may have. Also, they’re flexible and open to suggestions to improve their product range which is always evolving.

They are experienced operators in the property industry having been in business since 2002.

I have no hesitation in recommending Cloud Property Solutions for new and existing agencies, large and small and you are welcome to contact me should you wish to discuss the above services as viewed by us, in more detail.”

“Cloud Property Solutions is an excellent system, user friendly and very capable for the real estate industry.

Colin and the team are very helpful, knowledgeable, supportive and highly responsive.”

Program Survey

1. Is the FinTrac program easy to access? 10/10

2. How comfortable are you with navigating around in our software? 10/10

3. Do you find the FinTrac processing (Invoice, Purchase Notes, Cashbook and Journals) easy to use? 10/10

4. Are the Communication functions (Email, SMS and Notes) easy to use? 10/10

5. Based on your experience with FinTrac, would you recommend our software to friends / colleagues? Yes

6. Is there anything you want us to add/improve in the program? Yes

Support Survey

1. Do you get a response to your queries timeously? 10/10

2. Do our Support Consultants provide comprehensive instructions / answers to your queries? 10/10

3. Are you aware that there are manuals for all the different screens in FinTrac? Yes

4. Do you consult the manuals before contacting the FinTrac Support Consultants? Yes

5. Do you find the Help Manuals helpful? 10/10

6. Overall, are you satisfied with the level of service that you are receiving from FinTrac? Yes

CRM Training Survey

1. Was the session scheduled timeously and suitable to your needs? Yes

2. Were the training objectives for each topic clearly identified and followed? Yes

3. How did you experience the speed or rate at which the training was presented? Good

4. How knowledgeable was the trainer on the subject matter? Very Good

5. How did the trainer handle any questions that were asked? Very Good

6. After this session, do you feel confidently equipped with the necessary skill to use the program/software? Yes

7. How do you rate the training overall? Very Good

8. What aspects of the training do you feel can be improved? Larger screens for us over 60

9. Did the course content/training meet your expectations? Yes

Program Survey

1. Is the Cloud Property Solutions program easy to access? 10/10

2. How comfortable are you with navigating around in our software? 10/10

3. Do you find it easy to publish and remove your listings from portals? 10/10

4. Do you find the loading times of the CRM to be good or bad? 10/10

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? Yes

Support Survey

1. Do you get a response to your queries timeously? 9/10

2. Do our Support Consultants provide comprehensive instructions / answers to your queries? 7/10

3. Are you aware that there are manuals for all the different screens in Cloud Property Solutions? Yes

4. Do you find the support members level of service professional? Yes

5. Based on your experience with Cloud Property Solutions, would you recommend our software to friends / colleagues? 10/10

6. Overall, are you satisfied with the level of service that you are receiving from Cloud Property Solutions? Yes

CRM Training Survey

1. Was the session scheduled timeously and suitable to your needs? Yes

2. Were the training objectives for each topic clearly identified and followed? Yes

3. How did you experience the speed or rate at which the training was presented? Excellent

4. How knowledgeable was the trainer on the subject matter? Excellent

5. How did the trainer handle any questions that were asked? Excellent

6. After this session, do you feel confidently equipped with the necessary skill to use the program/software? Yes

7. How do you rate the training overall? Excellent

8. What aspects of the training do you feel can be improved? N/A

9. Did the course content/training meet your expectations? Yes